Running a home-based business can seem very easy, but communication is crucial. Thinking about this, I came to realize that you should be clear in responding and interacting with people that you don’t know. The following are some “Etiquette Tips” that can be applied to working from home.
Tip 1 – Respond Quick when Working from Home
Do you always have an email that you just postpone responding to? That person spent their time to find out more about what we are offering as a business. This can turn into a potential customer. Therefore, we should respond to them as quickly as possible. After all, it is a benefit for the business doing so.
Tip 2 – List of responses ready during working from home
Be prepared before you return the email or call from your potential customer. Always have a list of responses prepared in front of your work station even though you are working from home. This makes it easy to answer general queries in the same format you’ve been answering similar questions. Always reread a response to an email. Make sure you’ve provided a solution to the concern or be as prepared as possible to try to do so.
Tip 3 – Never be too clever or witty
Never be too clever or witty together with your response. You have no idea about the person you are dealing with online. The person may interpret it in a different way and actually could be insulted from your response while you were trying to be funny.
Tip 4 – Stop requesting for delivery receipts
Do you still request for read or delivery receipts? Stop right now. Following this approach is not very professional and might seem irritating to the customer. Simply let the person know in the body of the email to inform you know that they received your message.
Tip 5 – Abbreviations can stay away
There are many abbreviations which are present to save time typing. But many of them are confusing and can be misunderstood. Hence, avoid all the abbreviations you use in email communication with your customers.
Tip 6 – Keeping it brief
Make sure your communication is always simple, brief and to the purpose. Remember, every person values their time. Customers prefer their doubts answered to the point without having to read a novel.
Tip 7 – Be considerate and polite
However, a customer can ask you the same questions on repeat. Sometimes, you might have even answered them. The solution may also seem very obvious, yet take the time to politely respond and do not make the customer feel stupid for asking the question.
There are many other “etiquette” guidelines. These are just a handpicked few that I have been personally practicing when working from home. The bottom line is this: When a customer wants to understand about you and your business, you better reply quickly, clearly, and professionally in order to retain them.
Following the above does not only help them; it helps you as you affect someone who could also be your next customer.